What to Do
65 Helen Street
Waltham, MA 02452
Don't call to see if this page is old
or if this is the right address
Add $3.00 for S+H If you send both watch and transmitter or if you include any original box that you want returned. The battery in the polar transmitter can not be replaced. You must exchange your old transmitter for $39 ($52 coded). This costs about 3 cents per hour over the 2500 hour life of transmitter. We recommend replacing with the Cardiosport transmitter.
Unless specified and paid for, monitors are returned via standard first class mail. If the package is properly addressed and has proper postage there have been no problems. If you want your monitor quicker check the price list for other options.
Additional Shipping Options
First class mail takes 3 days on average
Priority Mail Add $4.50
Canada Add $4.00
UPS Second Day Add $18
UPS Next Day Saver Add $27
UPS Next Day Add $29
(Repair Form Click here)
Turn around time is 24 hours. Don't forget to include a day time phone number you can be reached at in case there is a question or a problem beyond battery replacement
|Watch Only (Each additional watch add $15)
ADD $1 For POLAR S510, S520, S710, S720, S625, S725
Battery Change and Plastic Snap Ring Replacement for Favor,
Pacer, Edge, Fitwatch
|Check/payment not included with repair (add $3 includes dealers)||$23|
|Transmitter with elastic strap (Cardiosport or Polar)||$39|
|Cardiosport Transmitter trade in The battery can be changed and it works with most older Polar models||$37|
|Transmitter trade in (battery can not be changed in new style Polar Transmitter) Add $18 for Coded Transmitter||$39|
|Watch sent with transmitter to be checked or original box to be returned (add $3.00)||$24|
Old Style Polar 2 piece Transmitter with 2
snaps (battery change)
|Call in without reading this page add $2
(if you got this far you are doing good!)
|International Repairs add (Add $3.00)||$24|
|Priority Mail Return (add $4.50 to any combo)||$23|
|Credit Card Payment add $3.00 for shipping and handling unless repair amount unknown|
|Polar Elastic Strap specify T31 or old Style (click to verify)||$8|
|Watch band for most models
NO LONGER AVAILABLE
Wrist Band for Favor, Pacer, Edge and Fitwatch shown.
For watches with locked buttons, water leakage or missing digits on display call 781-647-9777 for price or send watch with credit card info and day time phone number. You will be called with amount or opportunity to upgrade.
|There are two parts to a heart monitor, the watch and the
transmitter. Both parts must work for the watch to read heart rate. It is unlikely
that one of the parts works intermittently, however there are things you should be aware
Make sure the transmitter is moist and held firmly against your body.
Use Electrode Gel for best results
Q: Why does the displayed heart rate jump to 240 or to 0 during the exercise?
Q: May I change the battery of the receiver myself or at a watch repair shop?
Q: The heart rate is unstable especially at the beginning of the training
session. What could be the reason?
Q: No heart rate is displayed. The watch functions of the receiver are working
all right. What could be the reason?
Q: What is average heart rate?
Q: What is recovery heart rate?
Q: What is resting heart rate?
Q: What is Max VO2 heart rate?
Q: What is the anaerobic threshold?